Moogsoft Enterprise is the AI-driven ITOps tool with both on-premise and cloud-based customer base. The product has many data-oriented customers spanning across various domains like networking, telecommunications, banking & finance, media & gaming just to name a few. The tool helps their customers integrate the tool with various input data sources, cut down unnecessary event noises to a significant level, and help the DevOps team focus on actual issues and automate their workflows.

Challenges

• Since the solution depends on real-time data ingestion and processing with the volume of data in TBs in various formats from various third-party sources, managing the complexity of removing the noise and extracting meaningful data is the primary challenge faced by Moogsoft.

• While addressing the primary challenges, expanding and enhancing the product functionalities – be it core or be its integration with third-party tools – are also equally important to maintain and expand the customer base.

• With various third party data ingestions, monitoring, analysing and notification tools used by the customers, it is imperative to integrate Moogsoft with those tools

Customer Solution

• Collaboratively work with the client team to develop and contribute to critical functionalities of the tool like – data ingestion, noise reduction, enhancements to ML model, workflow management etc.

• Actively involved at every stage of the product release life cycles and rolled out various quality releases

• Develop and enhance many integrations for various third-party tools to make Moogsoft compatible and in alignment with client business

• Provide engineering support to address high priority customer issues and priority customer patch requests

The Crest Difference

• With quality product rollouts along with new functionalities, Crest supports Moogsoft to retain and expand its prestigious customer base.

• While ensuring consistent quality rollouts, Crest also helped build and extend automation test suit to help sustain quality of the product

• With new Integrations introduced, Crest helps Moogsoft to become quite an instrumental tool for customers to integrate with various third-party tools

• With on-call engineering support in place, Moogsoft can investigate and resolve high-priority issues along with Product support.