Engage our experienced ITOps to automate routine tasks, proactively deliver high-quality IT support and increase productivity by leveraging best-practices and rapidly implementing or consolidating IT apps to the most innovative ITSM platforms.

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Our Managed ITSM Services

 MANAGED ITSM SCOPE

Engage Crest Data experienced ITOps having breadth of expertise managing IT operations with engineering, managed and professional services by leveraging the full potential of ITSM platform.

Our qualified and experienced IT professionals provide the technical expertise and skills required to manage multi-vendor IT environments.

Crest Data works with you as a strategic partner, offering managed ITSM services for Day 2 operations for your ITSM solution.

We ensure the ITSM is stable by providing quick help on trouble tickets, implement support for minor refinements to cater to your actual usage patterns. These collectively speed ITSM platform adoption and enable rapid ROI for your enterprise.

  • • Administers ITSM application completely in your production environment

    • Refine the ITSM software configuration based on your usage patterns

    • Ensures stability and availability of the software

    • Ensure best practices and standard operating procedures for ITSM

    • Remote and on-site Technical support

    • Change Management

    • Asset Management

  • • Infrastructure Monitoring

    • Cloud Monitoring

    • Application Monitoring

    • Server Monitoring

    • Network Monitoring

    • DevOps – Upgrades, Migrations and Patch Management

    • Desktop Support and Maintenance

ABOVE AND BEYOND COMPETITION

Benefits We Deliver

360-degree IT Services Intelligence

We enable visibility of end-to-end IT operations helping enterprises to identify problems, execute intelligence-driven investigations, triage issues, and accelerate incident responses.

Improve the productivity of IT staff

With Crest’s managed ITSM services releases your internal IT staff from the daily operational challenges so they can focus on your core business activities and more strategic functions.

Reduce cost of security operations

With crest data managed SOC service, enterprises can reduce in-house security staff to maintain security operations center. We also help improve return on overall technology investment by reducing required disparate and expensive SIEM solutions that are difficult to manage.

Automate incident management

Our ITSM experts can help integrate industry-standard metrics, logs and your monitoring toolset into a single source of truth that allows on-call teams to quickly fix problems.

Complete SLA-based services

We provide managed ITSM services as per Crest defined different SLAs models, which can also be customized as per business need.

Our Experiences Define Our Identity

CASE STUDIES

  • Cisco ACI App ServiceNow

    Built integration with ServiceNow and ACI platform so that the user can pull various IT assets and create a relationship between the modules internally as well as with the ServiceNow CMDB table.

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  • Endgame Integration with ServiceNow

    Crest developed the Endgame application to fetch the alerts from the app at regular intervals and report them as NOW Incidents.

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  • Illumio integration with ServiceNow CMDB

    Crest Data ServiceNow Experts helped implement ServiceNow CMDB as a single source of truth.

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