Moogsoft Professional Consulting Services

Our experienced AIOps professionals offer professional and managed services on
MoogSoft’s AIOps platform for faster and accurate incident detection & remediation

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The Role of MoogSoft AIOps Platform in IT Operations

The shift to cloud platforms, the use of increasingly modular application architectures, and the need for resilient enterprise applications, has introduced higher level of complexity that was unseen before.

Today, enterprises use varied platforms at the infrastructure stacks, different technologies at application layer, and integrate multiple other tools to get insights on how applications are performing and how users are interacting. This has not only increased magnitude, the manageability of enterprise business applications, but also dramatically declined visibility into the underlying
IT systems.

AIOps plays a crucial role in managing and monitoring multiple enterprise applications and underlying infrastructure using Moogsoft, the unified AIOps platform for IT Operations.

The next-gen AIOps Platform puts data in to single place and provides contextual intelligence by corelating multiple events to support smart and faster IT incident detections, reduce MTTR and iteratively increase the quality of resolutions, and Mean Time Between Outages (MTBO).

Top Enterprise IT Operations Challenges

IT operations is constantly being challenged by the increasing complexity of enterprise application, network, infrastructure, DevOps operations. The some of the major challenges includes:

  • Managing increasing volume, variety, and velocity of data being generated from enterprise applications and underlying IT infrastructure (for example, metrics, logs, wire data, app data, and documents).

  • Support increasing rate of change within IT architectures due to the adoption of cloud-native or other modern IT architectures.

  • Configuration, integration and monitoring of multiple toolsets (some are old) to manage IT and DevOps Operations.

  • Setup smart co-relations between thousands of alerts being generated from multiple IT Event and Incident Management Tools.

MoogSoft Professional and Managed Services

Crest Data experts can manage, integrate and customize MoogSoft Platform that create
AIOps ecosystem to boost collaboration and resolution times for IT Teams.

  • We help ingest data from 50+ out-of-the-box integrations of Application, Network, Infrastructure, DevOps, Automation, and Service Management tools to provide event data to MoogSoft AIOps platform. Our experts can also integrate MoogSoft with your products using REST API, Webhooks, and Logs.

  • We help configure MoogSoft platform to correlate alerts across all of your IT services and applications and cluster them into unique situations to correlate related alerts from across your entire monitoring stack. Using Moogsoft, we enable ITOps teams with contextual awareness to discover incidents faster with given situation visualizations and timelines of how any issue has occurred.

  • Our Moogsoft experts can help enterprise to generate real-time insight across their entire infrastructure; and setup collaborative, team-based workflows to quickly and efficiently remediate issues as they arise. Crest Data’s experts can create custom data analytics dashboards that performs real-time analysis at the point of ingestion and historical analysis of stored data to provide accurate predictive and prescriptive insights on IT incidents and pinpoint anomalies.

Crest Data Value Addition

  • Maintain a single source of monitoring truth

  • Data-source-agnostic AIOps platform Configuration

  • AI-driven automatic remediation of low priority tasks

  • Reduce operational noise and alert fatigue

  • 60-to-70% reduction in trouble ticket generation

  • 30-to-40% reduction in MTTR

Our Experiences Define Our Identity

CASE STUDIES

  • Moogsoft: Product and Integrations Development FY20

    Crest Engineering team helps maintain and evolve the tools to address the market’s ever-changing needs and expand their customer base.

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