An AI-Powered Chat Application tailored to the needs of the customer SRE team. The solution leveraged advanced technologies to provide seamless integration, data interrogation, and intuitive user experiences.

Crest Data embarked on transforming the IT helpdesk for a leading technology enterprise. Utilizing advanced LLM Generative AI technology and sophisticated Retrieval-Augmented Generation (RAG) systems, the project aimed to streamline IT support operations significantly. This case study outlines the strategic approach, innovative solutions, and the remarkable outcomes of implementing a state-of-the-art AI chatbot.