Moogsoft Case Study
Crest Engineering team helps maintain and evolve the tools to address the market’s ever-changing needs and expand their customer base.
Home > Case Studies > Moogsoft Case Study
Executive Summary
Moogsoft offers AI-driven DevOps and ITOps tools with a large data-oriented customer base heavily relying on Moogsoft.
Crest Engineering team helps maintain and evolve the tools to address the market’s ever-changing needs and expand their customer base.
Moogsoft Inc. is San Francisco, CA. based AI-driven observability leader that provides intelligent monitoring solutions for smart DevOps. Moogsoft delivers the most advanced cloud-native, self-service platform for users to instantly see everything, know what's wrong and fix things faster. The unique AI-driven resolution functionality helps achieve the Meantime to acknowledge and Mean time to resolution.
Business Challenge
Moogsoft Enterprise is the AI-driven ITOps tool with both on-premise and cloud-based customer base. The product has many data-oriented customers spanning across various domains like networking, telecommunications, banking & finance, media & gaming just to name a few. The tool helps their customers integrate the tool with various input data sources, cut down unnecessary event noises to a significant level, and help the DevOps team focus on actual issues and automate their workflows.
Challenges
Since the solution depends on real-time data ingestion and processing with the volume of data in TBs in various formats from various third-party sources, managing the complexity of removing the noise and extracting meaningful data is the primary challenge faced by Moogsoft.
While addressing the primary challenges, expanding and enhancing the product functionalities - be it core or be its integration with third-party tools - are also equally important to maintain and expand the customer base.
With various third party data ingestions, monitoring, analysing and notification tools used by the customers, it is imperative to integrate Moogsoft with those tools
Customer Solution
Collaboratively work with the client team to develop and contribute to critical functionalities of the tool like - data ingestion, noise reduction, enhancements to ML model, workflow management etc.
Actively involved at every stage of the product release life cycles and rolled out various quality releases
Develop and enhance many integrations for various third-party tools to make Moogsoft compatible and in alignment with client business
Provide engineering support to address high priority customer issues and priority customer patch requests
The Crest Difference
With quality product rollouts along with new functionalities, Crest supports Moogsoft to retain and expand its prestigious customer base.
While ensuring consistent quality rollouts, Crest also helped build and extend automation test suit to help sustain quality of the product
With new Integrations introduced, Crest helps Moogsoft to become quite an instrumental tool for customers to integrate with various third-party tools
With on-call engineering support in place, Moogsoft can investigate and resolve high-priority issues along with Product support.