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AI/ML Malhar Shah AI/ML Malhar Shah

Revolutionizing IT Helpdesk with Generative AI

Crest Data embarked on transforming the IT helpdesk for a leading technology enterprise. Utilizing advanced LLM Generative AI technology and sophisticated Retrieval-Augmented Generation (RAG) systems, the project aimed to streamline IT support operations significantly. This case study outlines the strategic approach, innovative solutions, and the remarkable outcomes of implementing a state-of-the-art AI chatbot. 

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Analytics Malhar Shah Analytics Malhar Shah

Dataminr Real-time alerts on MS Team

Dataminr’s real-time AI platform detects the earliest signals of high-impact events and emerging risks from within publicly available data. Dataminr delivers alerts to newsrooms using a browser-based web interface, a dedicated mobile app, email alerts and other collaboration platforms, like Slack, MS Teams.

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DevOps Malhar Shah DevOps Malhar Shah

Sonicwall Productivity Reports

Crest implemented a UI feature of Category groups for Sonicwall Content Filter Service on Firewalls. Using groups, network activity can be mapped with a group using categories.

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